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Wellness » Return/Refund Policy

Return & Refund Policy

At Sam’s Wellness Shop, we prioritize quality and satisfaction, and we’re committed to delivering our products in excellent condition. Each product is carefully inspected and securely packed before shipping to ensure it reaches you without any damage. However, once items are handed over to third-party shipping carriers, they are beyond our control, and damages may occasionally occur during transit. For these cases, we have a clear return and refund policy to help ensure a smooth process.

Eligibility Criteria for Returns and Refunds

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To ensure transparency and fairness, we have outlined specific criteria for eligible returns and refunds:

  • Evidence of Damage:

    • To qualify for a return or refund, customers must provide clear evidence of product damage upon arrival. Damages caused by mishandling or issues during shipment are the responsibility of the logistics provider, not Sam’s Wellness Shop. However, we will assist you in addressing these concerns through this policy.

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  • Unboxing Video Requirement:

    • For us to process any return or refund, customers are required to submit a clear, continuous unboxing video as proof of the product’s condition upon arrival.

    • This unboxing video should:

      • Begin before the package is opened, showing the package in its original, sealed condition.

      • Capture the entire unboxing process, including the opening of the package, and clearly display any visible damage on the product or its packaging.

      • Be unedited and continuous, with no cuts or interruptions, to ensure a fair assessment of the product’s state on arrival.

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  • Submission Timeframe:

    • All requests for returns or refunds must be submitted within 7 days of the purchase date. Any requests submitted after this period may not qualify for returns or refunds, as timely reporting is essential for verification.

    • This 7-day timeframe helps us to ensure that we’re able to assist you efficiently and verify the claim promptly.

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Non-Returnable Items

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To protect the integrity and safety of our products, the following items are not eligible for returns or refunds:

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  • Supplements: Due to health and safety regulations, we cannot accept returns on dietary supplements.

  • Mushroom Tinctures and Blends: As these are consumable products, they cannot be returned once shipped, regardless of whether they have been opened or not.

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We appreciate your understanding of this policy, which ensures the quality and safety of our products for all customers.

Step-by-Step Process to Submit a Return or Refund Request

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If you meet the above criteria and would like to initiate a return or refund request, please follow these steps:

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  1. Contact Us:

    • Email our customer service team at samswellnessshop@gmail.com to begin your return or refund process. Include your order number in the email subject for easy reference.

  2. Attach Necessary Proof:

    • In your email, please attach the unboxing video as outlined above, showing the condition of the product from the moment the package is opened.

    • Attach any additional photos of the damage to help our team assess the condition more thoroughly.

  3. Provide Details:

    • In the email body, briefly describe the issue with the product, including any noticeable damages and the date it was received.

  4. Verification and Approval:

    • Once we receive your email, our customer support team will review the submitted video and photos to verify eligibility.

    • We may reach out to you if additional details or clarification are needed during this verification process.

  5. Resolution:

    • If the return or refund is approved, you will receive further instructions. Approved refunds will be processed to your original method of payment within a standard timeframe (generally within 7-10 business days, depending on your bank’s processing time).

    • In the case of an exchange or replacement, we will arrange to send a new item to you at no additional cost.

Important Reminders

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  • Return Shipping: If a product is approved for return, return shipping instructions will be provided. Note that customers are responsible for the cost of return shipping unless otherwise stated.

  • Ineligible Returns: Any items returned without prior approval, without the required unboxing video, or beyond the 7-day period will not be accepted and may be sent back to the customer without a refund.

  • Non-Returnable Items: Certain items, such as personal care items or consumables that cannot be resold for hygiene or safety reasons, may not be eligible for returns.

Thank you for choosing Sam’s Wellness Shop! We appreciate your understanding and cooperation with our return policy, which helps us serve you better while maintaining high standards of quality and transparency. If you have questions or need clarification on our policy, feel free to reach out to our customer support team.

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